FAQs

Are all your products in stock?

We stock a selection of our products at our showroom in Highgate, Western Australia. The complete collection you see on our website is sourced from selected suppliers both nationally and internationally. While we make every effort to ensure our stock levels are kept accurate, our supplier’s stock levels change frequently and without notification.

In the event that the item you have purchased is out of stock or delayed, we will contact you with alternative products and an updated lead time. You will have the option to cancel your order and receive a refund or place your items on back-order.

To confirm lead times or availability prior to purchase, please contact us via phone or email, or visit us at our showroom.

 

Do you offer different sizes and colours in your products?

Yes. Many of our products are available in an array of options including size, colour and material. As Interior Designers, we are fortunate to be able to offer a customised product and service. If you can’t see what you are looking for on our website, simply contact us and we will do our best to find it for you.

 

Can I pay a deposit?

We offer a 50% deposit payment option for custom orders or items that are on back order. Full payment must be received before your order can be shipped. To talk to us about payment options click ‘enquire’ on your item of interest or contact us.

 

What is the lead time on orders?

You will find an estimated lead time on items listed on our website. If there is a considerable change in lead time or if the product you have ordered cannot be supplied, Orno Interiors will contact you using the information you have provided. In this instance you may choose from a refund, store credit or to have your items placed on backorder.

If you would like to confirm lead time for a particular item before placing your order, please feel free to contact us.

 

Where to you deliver?

We deliver to most areas in Australia provided there is a suitable postal or courier service in the area. Please refer to our Terms & Conditions for more information on delivery.

 

Can I cancel my order?

Order cancellations must be confirmed in writing. A cancellation fee of 20% of the total value of the items ordered (inclusive of GST) will be retained as to compensate Orno Interiors for costs associated with placing the order through our suppliers.

 

What is your returns policy?

 If your goods arrive damaged: It is the client’s responsibility to inspect all goods when received and contact Orno Interiors within 24 hours to notify of any damage. A photo and description of the damage must be provided to info@ornointeriors.com.au. Orno Interiors will offer to repair or replace the damaged goods. If we are unable to repair or replace the goods, a choice of a store credit or refund will be offered.

If your order is incorrect: Please contact Orno Interiors within 24 hours if the items you have received are not what you have ordered. If the items are found to be incorrect, we will arrange for the collection of the incorrect item and delivery of the correct item at no cost to you.

Faulty goods: If you detect a manufacturers fault with your item you must notify us within seven days. Orno Interiors will repair or replace your goods. If we are unable to repair or replace the goods, a choice of a refund or store credit will be offered.

Wear and tear: We will not accept the return of Goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

Change of mind: Orno Interiors may, at our discretion, accept returns if there is a change of mind or the items are no longer required within seven days of purchase. If the return is accepted, we will offer either an exchange or credit note valid for three months. A restocking fee of up to 20% may apply. A refund will not be provided for change of mind.

Goods are not as expected: Orno Interiors make every effort to ensure our website, product imagery and samples are as accurate as possible. Variances may occur due to differences in screen displays or due to the handmade nature of many of our products. If further clarification or samples are required to ensure the goods are suitable, it is the client’s responsibility to request this prior to purchase. If your goods are still not as you expected, Orno Interiors may, at our discretion, accept returns within seven days of purchase. If the return is accepted, we will offer either an exchange or credit note valid for three months. A restocking fee of up to 20% may apply. A refund will not be provided.

 

How to I return my products?

Products can be returned in person to our showroom in Highgate, Perth, Western Australia, or shipped to us at the below address.

Orno Interiors
485 Beaufort Street
Highgate WA 6003

Goods must be returned to Orno Interiors in the same condition they were received, in original packaging where possible. All parts and accessories must be returned with the item. If shipping a return, the client is responsible for repacking the item for safe delivery. Returns may not be accepted if they arrive with further damage.