Terms & Conditions
(Effective from 1st January, 2015, subject to change without notice)
General Payment Terms
Orders must be paid in full prior to delivery or collection
A 50% deposit (inc. GST) must be paid for custom orders or items on back order
Goods remain the property of Orno Interiors until final payment has been received
Unless otherwise stated quoted pricing excludes installation and delivery/freight costs
Quotations are valid for 30 days from quotation date
Payment can be made via the www.ornointeriors.com.au, Electronic Bank Transfer, Credit Card, Cheque or in Cash
Bank Account Information for Electronic Payments is as follows:
Account Name: Orno Interiors
Account Number: 73-305-8621
Bank: National Australia Bank
Electronic Funds Transfers (EFT) require approximately two business days before funds are cleared and the payment is confirmed as having been received.
AMEX credit card payments will incur a 3% surcharge fee.
Orno Interiors gift vouchers are valid for six months from the date of issue.
Any possible refunds associated with goods paid for with a voucher will not be issued in cash or cash equivalent; rather a new gift voucher will be issued.
Gift vouchers are the sole responsibility of the purchaser and recipient.
Orno Interiors will not re-issue or replace lost or stolen gift vouchers.
Lead times vary depending on product. Orno Interiors will provide an estimated lead time before your order is placed.
Lead times are an approximation only and are subject to change. Custom orders require longer lead times which will be discussed and agreed upon at the time of order.
Estimated lead times for each product can be found on our website in the product description section.
If there is a considerable change in lead time or we cannot supply the product you have ordered, Orno Interiors will contact you using the contact details you provided. In this instance you may choose from a refund, store credit or to have your items placed on backorder.
We make every effort to ensure our stock availability is kept up to date, however our supplier’s stock levels can change frequently and without notice. In the event that the item you have purchased is out of stock or significantly delayed, we will contact you with alternative products and an updated lead time. You will have the option to cancel your order and receive a refund or place your items on back-order.
To confirm lead times or availability prior to purchase, please contact us via phone or email, or visit us at our showroom.
Delivery charges will be quoted upon placing your order. For orders placed on the Orno Interiors website, delivery charges will be automatically added to the cost of your order. By placing your order you agree with these charges.
Orno Interiors deliver through a third-party courier service and will not be held responsible for delays or damages caused in transit. In the unlikely event that any damage or delay occurs, Orno Interiors will act on the behalf of the client to resolve this with the third-party courier service.
The client’s address and contact details will be passed on to the courier service.
Orno Interiors reserves the right to nominate the day of delivery of the Goods, which will be performed at a mutually agreed time, and all reasonable endeavors will be made to ensure this occurs.
Cancellations or changes to delivery times must be made 48 hours before the agreed delivery time. Delivery cancellation may incur a fee.
If an order cannot be delivered due to the client not being at the premises or other reasons outside our control, a re-delivery fee may apply.
If your order contains multiple products, individual products may be delivered on different days.
When Goods become available and cannot be delivered as a result of delays caused by the client, Orno Interiors will store the Goods for a limited period of 30 days.
Installation and Assembly
If installation is required, a minimum charge of $125 will be added to delivery charges and subject to quotation.
It is the Client’s responsibility to clear the room of existing furniture prior to delivery.
No liability is accepted for damage caused if the Client requires existing furniture to be relocated at the time of delivery.
If delivery is not organised through Orno Interiors personnel, goods are carried at the risk of the receiver.
If your goods arrive damaged: All items are checked thoroughly prior to delivering to you. It is the client’s responsibility to inspect all goods when received and contact Orno Interiors within 24 hours to notify of any damage. A photo and description of the damage must be provided to firstname.lastname@example.org. Orno Interiors will offer to repair or replace the damaged goods. If we are unable to repair or replace the goods, a choice of a store credit or refund will be offered.
If your order is incorrect: Please contact Orno Interiors within 24 hours if the items you have received are not what you have ordered. If the items are found to be incorrect, we will arrange for the collection of the incorrect item and delivery of the correct item at no cost to you.
Faulty goods: If you detect a manufacturers fault with your item you must notify us within seven days. Orno Interiors will repair or replace your goods. If we are unable to repair or replace the goods, a choice of a refund or store credit will be offered.
Change of mind: Orno Interiors may, at our discretion, accept returns if there is a change of mind or the items are no longer required within seven days of purchase. If the return is accepted, we will offer either an exchange or credit note valid for three months. A restocking fee of up to 20% may apply. A refund will not be provided for change of mind.
Goods are not as expected: Orno Interiors make every effort to ensure our website, product imagery and samples are as accurate as possible. Variances may occur due to differences in screen displays or due to the handmade nature of many of our products. If further clarification or samples are required to ensure the goods are suitable, it is the client’s responsibility to request this prior to purchase. If your goods are still not as you expected, Orno Interiors may, at our discretion, accept returns within seven days of purchase. If the return is accepted, we will offer either an exchange or credit note valid for three months. A restocking fee of up to 20% may apply. A refund will not be provided.
Returning a product
Goods must be returned to Orno Interiors in the same condition they were received, in original packaging where possible. All parts and accessories must be returned with the item.
If shipping a return, the client is responsible for repacking the item for safe delivery. Returns may not be accepted if they arrive with further damage.
Refunds are paid to the client via electronic funds transfer to their nominated account, or in any other way decided at the discretion of Orno Interiors. Credit card refunds may incur a merchant fee of 1% of the transaction total.
Cancellation of a lay-by
If a lay-by is cancelled before the goods have been paid for in full and received by the client, Orno Interiors may, at our discretion, offer a choice of a refund or store credit.
A restocking fee of 20% of the item’s total may apply when cancelling a lay-by.
Cancellation of an order
If an order is cancelled prior to the client receiving the goods, Orno Interiors may, at our discretion, offer an exchange or store credit valid for 3 months. A restocking fee of up to 20% may apply to compensate Orno Interiors for any costs associated with placing or shipping the order with our suppliers.
Changes to or cancellation of custom made orders cannot be accepted after the deposit has been paid by the client and production has begun.
Order cancellations must be received in writing to email@example.com within 7 days of placing the order.
These Terms & Conditions are governed by and construed in accordance with the Australian Consumer Law (ACL).
For all enquiries related to your order, including delivery or product support matters, please contact Orno Interiors:
Address: 485 Beaufort Street, Highgate WA 6003
Phone: (08) 9328 5556
Fax: (08) 9328 5559